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Terms & Conditions

Effective Date: July 1, 2025

Welcome to Kea First Steps! By accessing or using our website and making a purchase, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website www.keafirststeps.com (the “Site”) and any purchase you make through our online store. By using the Site, you agree to comply with these Terms.

If you do not agree with any part of these Terms, you must not use this website.

2. Products and Availability

  • Product Descriptions: We make every effort to ensure that the descriptions, images, and other product details are accurate. However, we cannot guarantee that your device or browser will display colors, sizes, or features exactly as they appear.

  • Product Availability: All products are subject to availability. We reserve the right to limit or cancel orders based on stock availability. If an item you’ve ordered is out of stock, we will notify you and provide an option for a full refund or to wait for restocking.

3. Order Process

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order, but an acknowledgment that we have received it. A separate email will be sent when your order is shipped.

  • Pricing: All prices on our website are listed in USD and may be subject to change without notice. Taxes and shipping fees may apply and will be added at checkout.

  • Payment: We accept [list accepted payment methods, e.g., credit cards, PayPal, etc.]. By placing an order, you are agreeing to pay the total amount shown, including shipping and tax.

4. Shipping & Delivery

  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the items in your cart. We offer various shipping options, including standard and expedited shipping.

  • Shipping Time: Delivery times vary depending on the shipping method and your location. We strive to process and ship orders within 3 to 5 business days.

  • Shipping Policy: Once your order is shipped, you will receive a tracking number via email. We are not responsible for delays caused by shipping carriers or customs.

5. Returns & Exchanges

  • Return Policy: We want you to be satisfied with your purchase! If you are not completely happy, we accept returns within 30 days of receiving your order, provided the items are unused, unworn, and in original condition.

    • For health and safety reasons, items marked as "Final Sale" or customized products are not eligible for returns or exchanges.

  • Exchanges: We allow exchanges for the same item in a different size or color, depending on availability. If the item you want to exchange is unavailable, you may receive a refund.

  • Non-Returnable Items: Certain items, such as customized products or final sale items, are not eligible for returns or exchanges.

6. Intellectual Property

All content on the Site, including designs, logos, text, graphics, images, and videos, is the property of Kea First Steps and is protected by copyright, trademark, and other intellectual property laws under the jurisdiction of the state of North Carolina. You may not use, reproduce, or distribute any part of our content without express written permission.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in the Privacy Policy. 

8. Disclaimer of Liability

To the fullest extent permitted by law, Kea First Steps disclaims any liability for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or your purchase of products. North Carolina law applies in case of any legal disputes.

9. Governing Law

These Terms and Conditions are governed by the laws of North Carolina, without regard to its conflict of law principles. Any disputes arising from the use of this Site or the purchase of products will be resolved in the courts located within [County, North Carolina].

10. Amendments

We may update or change these Terms at any time, and any changes will be effective immediately upon posting to the website. Please review these Terms regularly to stay informed about any updates.

11. Contact Information

If you have any questions about these Terms, please contact us at:

Email: contact@keafirststeps.com
Phone: 336 541 6174

By completing a purchase on Kea First Steps, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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